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Put your business phone line inside the app your staff already open every morning. We plan, set up and support Teams calling for Atlanta offices, remote workers and mixed teams, for one monthly fee.
Get a Free IT AssessmentMicrosoft Teams Voice turns Teams into your office phone system. Your staff place and receive calls from the same app they use for chat, meetings and shared files. Customers still dial a normal Atlanta number, usually your existing one. Nobody needs to learn a new tool or carry a second device.
The product is simple to describe and easy to get wrong. Calling plans, licenses, number porting, emergency addresses, call queues and desk phones all have to be set up in the right order. A missed step can mean a main line that rings nowhere, or a 911 call that shows the wrong address. Most problems come from rushed setup, not from the software.
Our job is to handle all of it. We review your current phone service, size the licenses, move your numbers, build your menus and ring groups, and test every call path before go-live. Then we stay on as your support team. When a phone stops ringing or a new hire needs a line, you call one place.
Many Atlanta firms already pay for Microsoft 365 and use Teams for meetings. Their phone system is a separate bill, a separate vendor and often an aging box in a closet. Moving calling into Teams removes a vendor, cuts a monthly line item and puts every way of reaching your staff in one place. It also helps when people split time between the office and home, or when a few staff still commute in from Marietta or Peachtree City on some days.
It is not the right fit for everyone. A busy call center or a site with unusual fax and alarm lines may need extra planning. We tell you that up front. After a free assessment, you get a written quote that shows what moves into Teams, what stays as it is and what it costs per user each month.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Atlanta office.
We start by listing every line you use today: main numbers, direct lines, fax, alarm and elevator lines. Then we match each to the right Microsoft license, calling plan or carrier option. This prevents paying for features nobody uses and finding gaps after go-live.
You get a short written plan showing which users need full phone licenses, which only need basic calling and which lines should stay off Teams. We also check your internet connection and Wi-Fi coverage, since voice quality depends on both. No surprises on the invoice.
Customers know your number, so it has to keep working. We handle the transfer from your current carrier, from collecting account details to filing the request and choosing a cutover date. Most standard business numbers move without drama when the paperwork is accurate.
We plan the cutover for a quiet window, test inbound and outbound calls the moment numbers land and keep your old service active until we confirm everything rings. If a number cannot move, we explain why and offer a clean alternative before anyone is left without a line.
A good phone setup answers callers properly. We build auto attendants, after-hours greetings, call queues and ring groups so calls reach the right person. A front desk, a service team and a billing group can each have their own path.
We write simple call flows with you first, then build and test them. Holiday schedules, voicemail to email and overflow to a mobile number are all included. When your hours or staff change, you send a request and we update the routing the same day.
Some staff want a desk phone. Others only need a good headset. We recommend Teams certified devices for each role, such as a handset for the front desk, a speakerphone for the conference room and a headset for remote staff.
We order, configure and label the equipment before it arrives, so a person plugs in and signs in. For offices in Midtown and Buckhead with several rooms, we also check where devices will sit and whether network ports or power are in the right places.
Phone problems cannot wait. If calls drop, a number stops ringing or audio sounds choppy, your staff reach our help desk and a technician starts on it right away. We watch call quality and service health, so many issues are caught early.
We also handle the routine work: adding a new hire, changing a menu, moving a person to another team, removing a departed employee and reviewing licenses each quarter. Each change is logged, so you always know who has a line and what you pay for.
Lots of companies can fix a computer. These are the reasons Atlanta businesses give for choosing Stack Atlanta and sticking with us.
Our team knows which Midtown towers need paperwork before anyone enters the riser room, how summer storms affect power across the metro and how long it really takes to get from Downtown to Alpharetta at 5 p.m. That local knowledge turns into faster, calmer fixes.
Your network, devices and backups are watched day and night. Most problems are handled before anyone notices, and you get a plain explanation when something needs your decision.
A free assessment ends with a per-user quote listing every included service. No hourly surprises, no unexpected after-hours charges and no fine print about what counts as extra.
Phone needs differ from one part of town to the next. Here is how Teams calling tends to fit offices in the areas we serve.
Downtown offices sit in older towers with shared risers and strict building access. Managed IT here means coordinating with property management, keeping remote access reliable for MARTA commuters and scheduling heavier work after hours.
Law firms, agencies and tech teams in Midtown run on fast Wi-Fi, video calls and secure file sharing. They need dependable networks in busy high-rises and tight access control for client data.
Wealth managers, insurance agencies and professional offices in Buckhead hold sensitive financial data. Managed IT keeps that data protected, backed up and documented for audits and insurers.
Creative studios and startups in converted buildings along the BeltLine grow quickly and work from anywhere. Managed IT keeps onboarding simple and separates guest Wi-Fi from the business network.
Design firms, showrooms and production companies in West Midtown move large files every day. They need strong networks, solid backups and workstations that keep up with demanding software.
Corporate offices and medical groups around the Perimeter often connect several locations. Managed IT monitors those links and gives every site the same help desk.
Fast-growing tech and fintech companies in Alpharetta add people every month. Managed IT makes every new hire’s laptop, accounts and access ready before the first day.
Clinics, nonprofits and small professional offices in Decatur need dependable systems without a big IT budget. A managed plan covers updates, backups and security for one monthly fee.
All three can answer your calls. The difference is who runs them, what they cost over time and how well they fit with the rest of your tools.
| Topic | Stack Atlanta | Traditional Phone System | Standalone VoIP Service |
|---|---|---|---|
| Where calls are made | Inside Teams, on desk phone or mobile | Desk phones in the office only | Separate app or desk phone |
| Monthly cost | Per user, bundled with support | Lines plus maintenance contract | Per user, separate from other tools |
| Upfront equipment | Headsets or optional desk phones | Phone box, wiring & handsets | Handsets or a softphone app |
| Remote & home staff | Same number works anywhere | Needs forwarding or extra setup | Works through the vendor app |
| Number porting | Handled and tested for you | Usually stays with the carrier | Vendor handles with your input |
| Support when it breaks | One team for phones & IT | Phone vendor, often by appointment | Vendor support, separate from IT |
| Fit with Microsoft 365 | Built in, one sign-in | None | Limited, varies by product |
The goal is a phone system your staff stop thinking about because it just works.
A call to your desk line can ring on your laptop, mobile or desk phone.
Phone service rolls into your Microsoft 365 spend and our support plan.
Staff working from home call out with the office number, not a personal cell.
Locations are set up and tested so 911 calls show the right address.
Different offices use the phone in different ways, so related services help round out the setup.
Calls to clients stay private, voicemail reaches the right attorney and the system fits secure document and email tools.
Accounting FirmsBusy-season call queues and overflow keep clients from hitting a dead line before April deadlines.
Healthcare PracticesAppointment lines, after-hours menus and careful handling of patient information on calls.
Real Estate OfficesAgents take office calls on their mobiles while out showing homes around the metro area.
With our old provider, a broken laptop meant a ticket and a long wait. Now somebody picks up right away and most problems are gone before the call ends. The constant IT complaints in our office simply stopped.
We were worried about changing providers during our busiest season. The handover took about three weeks, email and files never stopped working and we received full documentation at the end.
Every repair used to come with its own invoice. Now it is one monthly amount, a short report and a conversation about upgrades before anything breaks. Budgeting for IT finally makes sense.
Every project starts with a free assessment and ends with a written quote that lists each line, license and device, so you know the monthly cost before you commit.
It is a phone system built into Microsoft Teams. Staff make and receive calls from the Teams app, a desk phone or a mobile device. Customers dial a normal phone number. It replaces a separate business phone service for many small and mid-size offices.
In most cases, yes. Standard business numbers can usually be ported from your current carrier to the new service. We handle the paperwork, pick a quiet cutover time and test every number. A few special lines may need a different plan, and we tell you early.
No. Many staff use only a headset and the Teams app on a computer or mobile. Desk phones still make sense for front desks, reception areas and conference rooms. We recommend devices based on how each person works, so you only buy what helps.
Pricing depends on licenses, calling plans and the number of users. Most offices pay a monthly per-user amount for the phone license and calling, plus any support plan. We give a written quote after a free assessment so the total is clear before you decide.
Quality depends mostly on your internet connection, router and Wi-Fi. Teams handles voice well when the network is healthy. We check your bandwidth and coverage before setup and monitor call quality afterward, so weak spots get fixed rather than blamed on the phones.
Yes, but it needs correct setup. Each location and user must have an accurate emergency address, and remote staff need extra attention. We configure and test this so emergency calls carry the right location information. Ask your team to learn how it works.
A small office can often be ready in a couple of weeks, including license setup and device ordering. Number porting is usually the longest step, since it depends on your current carrier. We give you a timeline during the assessment and keep you updated.
Yes. Staff can call from a laptop or mobile using the office number, whether they sit in Midtown, at home in Decatur or on the road. Calls to their line ring wherever they are signed in, so customers do not notice the difference.
Cloud calling needs an internet connection, so we plan for outages. Options include a backup internet line, automatic forwarding of your main number to mobile phones and clear steps for staff. We set these up during onboarding and test them.
Sometimes. It handles queues and routing well for many teams, but heavy call center needs such as detailed reporting or recording may call for added tools. We review your call volume and features in the assessment and tell you honestly if another option fits better.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows what moves into Teams, what stays and what it costs per user.